These terms and conditions govern your use of our website. Our terms have been provided and approved by legal documents provider Please read the terms in full before you use this Website. If you do not accept these terms, please do not use this Website. Using the Website implies that you accept these terms. We do occasionally update these terms so please refer back to them in the future. 
1.1 You will be able to access the majority of this Website without having to register any details with us. [However, particular areas of this Website will only be accessible only if you have registered.] 
2.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission. 
2.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent. 
2.3 Subject to paragraph 2.1, no part of this Website may be reproduced without our prior written permission. 
3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time. 
3.2 This Website may be temporarily unavailable due to issues such as system failure, maintenance or repair or for reasons beyond our control. Where possible we will try to give our visitors advance warning of maintenance issues but shall not be obliged to do so. 
4.1 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy [insert hyperlink here], any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes. 
4.2 When using this website you shall not post or send to or from this Website any material: 
(a) for which you have not obtained all necessary consents; 
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom; 
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data. 
4.3 [We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 4.2.] 
5.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content. We do not endorse the third party websites or make representations about them or any material contained in them. If you choose to access a third party website linked to from this Website, it is at your own risk. 
5.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website, and subject to the following conditions: 
(a) you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us; 
(b) you do not misrepresent your relationship with us or present any false information about us; 
(c) you do not link from a website that is not owned by you; and 
(d) your website does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the United Kingdom. 
5.3 If you choose to link to our website in breach of Paragraph 5.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions. 
6.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. We may make changes to the material on this Website at any time and without notice. The material on this Website may be out of date, or on rare occasions incorrect and we make no commitment to ensure that such material is correct or up to date. 
6.2 The material at this Website is provided without any conditions or warranties of any kind. To the maximum extent permitted by law, we provide access and use of this website on the basis that we exclude all representations, warranties and conditions which but for these Terms may have effect in relation to this Website. 
7.1 Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss, and whether in tort or contract or otherwise in connection with this Website. 
7.2 Nothing in these Terms shall exclude or limit liability for (i) death or personal injury caused by negligence (as defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under the law of the United Kingdom. 
This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.


Please contact us before returning any goods. Under the distance selling regulations you have the right to cancel your order within 14 days of receipt of goods ,the goods must be un opened and in a re saleable condition, you the customer are responsible for the cost of the return courier or postage.Once received the cost of the goods will be refunded less any couriers fee or postage.If the goods are in any less than perfect condition and not fit for resale then no refund will be processed.

10.Faulty goods, Damaged & Manufacturers guarantees

Please contact us before attempting to return any faulty/damaged goods.Damaged goods we may require photographic evidence before we can proceed with any replacement or refund.We may be able to send replacement parts to resolve the issue without you returning the goods.If faulty goods are returned to us then we may investigate and if spare parts are available repair and return the goods.We can take no responsibility for any consequential loss or damage arising indirectly or directly from any goods supplied by Kidsgrove Tropicals. If a product becomes faulty under a manufacturers warranty/guarantee the you must contact so we can assess the fault and send out replacement parts where necessary,if the goods are returned to us then we may repair or replace at the manufacturers discretion.Do not return goods without our prior approval.

Light tubes/bulbs will only be replaced if they become faulty with 14 days of receipt

Some manufactures products may generate excess noise when operating which you deem as excessive, manufacturers in their descriptions do not give noise levels measured in decibels,where these cases arise the goods may be returned (at your cost) to be tested.The goods will only be replaced or repaired if we are given approval by the manufacturer. We withhold the right to repair any goods where possible and a replacement will only be sent out with the manufactures approval.

10.Order error

If you have ordered a product by error then the goods can be returned to us, providing the goods are returned to us in a perfect resalable condition then we will issue a refund less any cost of postage/courier and deduct a 10% restocking fee.

11.Delivery Details and Charges

Orders above £30.00 delivered Free to UK Mainland (exclusions apply see below) Orders below £30.00 will charged £3.95

Please note FREE DELIVERY above £30.00 delivery is for U.K. mainland only surcharges will apply for certain post codes including Channel islands,Scottish highlands etc.(Post codes AB30-56, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-50, ZE, IM, BT and TR1-25).

Scottish Highlands & Islands *£11.95 Northern Ireland (BT) £11.95 Isle of Scilly (TR)  £15.95 Isle of Man (IM) 2-3 Days £15.95 Channel Islands  £11.95

None of the above services  to post code exclusions are guaranteed.


Items picked with click and collect may not be ready for collection imediatley please wait for email confirmation your order is ready for collection as the goods may be stored off site and will require time for us to have the goods ready.Prices of click and collect products may vary from our in store retail prices.


A “cookie” is a small data file transferred by a website to your computer’s hard drive. Kisgrove Tropicals or its service providers send cookies when you surf our site, make purchases, request or personalize information, or register yourself for certain services. Accepting the cookies used on our site that are “powered by” another company on Kidsgrove Tropicals behalf may give us access to information about your browsing behavior, which we may use to personalize your experience. Cookies are typically classified as either “session” cookies or “persistent” cookies.

Session cookies do not stay on your computer after you close your browser.
Persistent cookies remain on your computer until you delete them or they expire. Most browsers automatically accept cookies by default, but you can usually refuse cookies or selectively accept cookies by adjusting the preferences in your browser. If you turn off cookies, there may be some features of our site that will not be available to you and some Web pages may not display properly.

You can find information on popular browsers and how to adjust your cookie preferences in the help and support section of your browser.

When you make a purchase on you agree to give us consent to add your email address to our mailing list. Your email address will not be shared with any other parties or affiliates. We will send you regular product news and offers. You can unsubscribe at any time.

Our business’s name is: Kidsgrove tropicals & water garden centre 
Our business address is: Unit 2, Hollins Cresent, Kidsgrove, Stoke-on-Trent, Staffordshire, ST7 1JX
Our VAT registration is: 420 9135 80 
Our contact details are: TEL: 01782 775947